Studio Nope - Terms, Privacy & Refund Policy
Table of Contents
1. Terms of Service
1.1 Agreement
By accessing studionope.com ("Website") or purchasing any products from Studio Nope, including HubSpot themes, browser extensions, templates, and digital assets ("Products"), you agree to these terms. If you disagree, do not use our Website or purchase our Products.
1.2 Products We Offer
Studio Nope provides:
- HubSpot Themes: Website themes sold via HubSpot Marketplace or direct purchase
- Browser Extensions: Developer tools like HubL Formatter (separate terms may apply)
- Templates & Assets: Digital design resources
1.3 Licensing
HubSpot Themes
- Grant: One license = one HubSpot portal
- Duration: Perpetual (lifetime access to purchased version)
- Updates: Includes updates and bug fixes
- Support: Email support for installation and configuration
Browser Extensions
- Grant: One license = one device at a time
- Duration: 1 year from purchase (renewable)
- See product-specific terms for details
1.4 Permitted Use
With your license, you may:
- Use the Product for personal or commercial projects
- Modify the Product for your own use
- Create websites for yourself or clients (themes)
- Use in an agency setting for client work (one portal per license)
1.5 Restrictions
You may NOT:
- Resell, redistribute, or share Product files
- Use one theme license on multiple HubSpot portals
- Create derivative products for sale
- Remove copyright notices or branding from code
- Claim authorship of the Product
- Share license keys or login credentials
- Use Products for unlawful purposes
1.6 Delivery
- HubSpot Marketplace: Automatic installation via HubSpot
- Direct Purchase: Download link via email within 24 hours
- Extensions: Chrome Web Store or direct download
1.7 Payment
Payments are processed by Stripe or through the HubSpot Marketplace . By purchasing, you agree to the respective payment processor's terms. We do not store credit card details.
1.8 Intellectual Property
All Products, code, designs, documentation, and the "Studio Nope" brand are property of CODE PULSE IO SRL, protected by copyright and intellectual property laws. Your purchase grants a license to use, not ownership.
1.9 Disclaimer
PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee:
- Products will meet your specific requirements
- Uninterrupted or error-free operation
- Compatibility with future HubSpot or browser updates
- Specific results or outcomes from using our Products
We make reasonable efforts to ensure quality but cannot guarantee performance in all environments.
1.10 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CODE PULSE IO SRL is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability is limited to the amount you paid for the Product in the 12 months preceding the claim.
1.11 Indemnification
You agree to indemnify and hold harmless CODE PULSE IO SRL from any claims, damages, or expenses arising from your use of Products, violation of these Terms, or infringement of third-party rights.
1.12 Termination
- By you: Stop using the Product at any time
- By us: We may revoke licenses for Terms violations
- Upon termination for violation, no refund is provided
1.13 Changes to Terms
We may update these Terms at any time. Changes are effective when posted. Continued use constitutes acceptance.
1.14 Governing Law
These Terms are governed by the laws of Romania. Disputes shall be resolved exclusively in the courts of Bucharest.
2. Privacy Policy
2.1 Information We Collect
Information You Provide
| Data | When | Purpose |
|---|---|---|
| Name, Email | Contact forms, newsletter signup | Communication, marketing |
| Billing Information | Purchase | Process payment (via Stripe) |
| HubSpot Portal ID | Theme installation | License verification |
| Support Messages | Email, chat | Provide assistance |
Information Collected Automatically
| Data | Purpose |
|---|---|
| IP Address | Security, fraud prevention |
| Browser/Device Info | Compatibility, analytics |
| Pages Visited | Improve website experience |
| Referral Source | Marketing analytics |
What We DON'T Collect
- Your HubSpot account credentials
- Content from your HubSpot portal
- Credit card numbers (Stripe handles payments)
- Sensitive personal data
2.2 How We Use Data
- Process and fulfill orders
- Provide customer support
- Send product updates and important notices
- Send marketing emails (with your consent)
- Improve our Website and Products
- Prevent fraud and abuse
- Comply with legal obligations
2.3 Information Sharing
We do NOT sell your personal information. We share data only with:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Payment processing | stripe.com/privacy |
| HubSpot | CRM, Marketplace transactions | hubspot.com/privacy |
| Google Analytics | Website analytics | google.com/privacy |
| Email Provider | Transactional & marketing emails | Industry-standard security |
2.4 Data Security
- All data transmitted via HTTPS/TLS encryption
- Secure payment processing through PCI-compliant Stripe
- Limited access on need-to-know basis
- Regular security reviews
2.5 Data Retention
| Data | Retention Period |
|---|---|
| Purchase records | As required by tax law (typically 7 years) |
| Support correspondence | 3 years after last contact |
| Analytics data | 26 months |
| Marketing preferences | Until you unsubscribe |
2.6 Your Rights (GDPR/CCPA)
You have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Receive data in a portable format
- Object: Opt out of marketing communications
- Withdraw Consent: At any time where processing is based on consent
To exercise these rights, email
hello@studionope.com
with subject "Privacy Request".
Response time: 30 days.
2.7 Cookies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through browser settings. Disabling cookies may affect functionality.
2.8 International Transfers
Data may be processed in the US (Google, Stripe) and EU. We ensure appropriate safeguards through Standard Contractual Clauses and work only with GDPR-compliant providers.
2.9 Children
Our Website and Products are not intended for users under 16. We do not knowingly collect data from children.
2.10 Contact
Privacy inquiries: hello@studionope.com
3. Refund Policy
3.1 Money-Back Guarantee
We offer a 14-day money-back guarantee from the date of purchase on all Products.
3.2 Eligibility
To qualify for a refund:
- Request must be within 14 days of purchase
- You must not have violated these Terms
- For themes: Product must not be live on a public website
- For extensions: Standard 14-day window applies
3.3 How to Request a Refund
- Email hello@studionope.com
- Subject: "Refund Request"
- Include your order number or email used for purchase
- Briefly explain why you're requesting a refund
3.4 Refund Processing
- We respond within 1-2 business days
- Approved refunds processed within 5-10 business days
- Refunds issued to original payment method
- For Marketplace purchases, HubSpot's refund process applies
3.5 Upon Refund
When a refund is approved:
- Your license is immediately revoked
- You must uninstall/remove the Product
- You must delete all copies of Product files
- Continued use after refund is a Terms violation
3.6 Non-Refundable
Refunds are NOT available for:
- Requests after 14 days
- Products used on live, public websites
- Custom development or consulting services
- Purchases where Terms were violated
- Fraudulent transactions
3.7 Partial Refunds
We do not offer partial or prorated refunds.
3.8 Disputes
If you believe a refund was wrongly denied, reply to our response with additional details. We review all disputes fairly.
Summary
| Topic | Key Points |
|---|---|
| Theme License | 1 license = 1 HubSpot portal, perpetual |
| Extension License | 1 license = 1 device, 1 year renewable |
| Payments | Via Stripe or HubSpot Marketplace |
| Refunds | 14 days, before going live |
| Data Collected | Contact info, purchase records, analytics |
| Data Sold | Never |
| Your Rights | Access, correct, delete, export |
| Company | CODE PULSE IO SRL, Romania |